Shipping policy

Shipping Policy

Last updated: August 22, 2026

Thank you for shopping with Vicky Skin Lab. This Shipping Policy explains our order processing times, shipping options, delivery estimates, and procedures for shipping-related issues.

Shipping Destinations

Vicky Skin Lab currently ships to eligible addresses within the United States only. We do not offer international shipping at this time.

Shipping availability to P.O. boxes, APO/FPO/DPO addresses, U.S. territories, or carrier-restricted locations may vary. Available shipping options will be displayed at checkout.

Order Processing

Orders are generally processed within 1–2 business days after payment authorization and order verification.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Processing may take longer during holidays, promotional events, periods of high order volume, payment reviews, address verification, or when additional customer information is required. Processing time is separate from carrier transit time.

Shipping Methods and Rates

We currently offer the following shipping options:

Standard Delivery: 3–5 business days — $8.00 USD
Expedited Shipping: 2–3 business days — $15.00 USD

The carrier used may vary depending on the destination, package, and selected service. Available shipping methods and charges will be shown before checkout is completed.

Estimated Total Delivery Time

Estimated total delivery time includes both order processing and carrier transit:

Standard Delivery: approximately 4–7 business days
Expedited Shipping: approximately 3–5 business days

Delivery dates are estimates and are not guaranteed unless expressly stated otherwise. Carrier disruptions, severe weather, holidays, natural disasters, transportation issues, or other circumstances outside our reasonable control may cause delays.

Order Confirmation and Tracking

An order confirmation will be sent after your order is successfully submitted. Once the order ships and tracking details become available, we will send a shipping confirmation to the email address provided at checkout.

Tracking information may take up to 48 hours to show movement after a shipping label is created. Some orders may arrive in separate packages. If an order is split into multiple shipments, additional shipping charges will not be added beyond the amount shown at checkout.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including apartment, suite, or unit numbers.

If an address correction is needed, contact us as soon as possible. We will make a reasonable effort to update the address before shipment, but changes cannot be guaranteed once processing has begun or the package has been transferred to the carrier.

Vicky Skin Lab is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer.

Order Changes and Cancellations

To request a change or cancellation, contact us promptly with your order number. We will make a reasonable effort to assist, but we cannot guarantee changes or cancellations after an order has entered processing or shipped.

If an order is successfully canceled before shipment, the refund will be issued to the original payment method.

Unexpected Fulfillment Delays

If we are unable to ship your order within the stated timeframe, we will notify you and provide a revised estimated shipping date. You may accept the revised date or cancel the affected order for a full refund to your original payment method.

If customer consent is required and we cannot obtain it, we may cancel the affected order and issue a prompt refund in accordance with applicable law.

Carrier Delays and Lost Packages

Once a package is transferred to the carrier, delivery may be affected by carrier operations or events beyond our reasonable control.

If tracking has not updated for an extended period or the package appears lost, contact us with your order number. Vicky Skin Lab will assist with the carrier inquiry and provide an appropriate resolution based on the circumstances and applicable law. Customers will not be required to handle the carrier claim without our assistance.

Packages Marked as Delivered

If tracking shows “delivered” but the package cannot be located, please:

Confirm that the shipping address on the order is correct.
Check around the delivery location, mailbox, entrance, or other secure areas.
Ask household members, neighbors, reception staff, or property management.
Contact the carrier for available delivery details.

If the package is still missing, contact Vicky Skin Lab so we can assist with reviewing the shipment.

Damaged, Incorrect, or Incomplete Shipments

Please contact us promptly if your package arrives damaged or if you receive an incorrect item or a shipment with missing products.

Include your order number, a description of the issue, and clear photographs of the item, shipping box, packing materials, and shipping label when applicable. Please keep all original packaging until the issue has been reviewed.

Returned or Undeliverable Packages

A package may be returned because of an incorrect or incomplete address, refusal, carrier restrictions, or unsuccessful delivery attempts.

If a package is returned to us, we will contact you regarding available reshipment or refund options. Additional shipping charges may apply when the return was caused by customer-provided address information or refusal of delivery. No additional shipping charge will apply when the issue resulted from an error by Vicky Skin Lab.

Returns and Refunds

Returns, exchanges, and refunds are governed by our separate Return and Refund Policy. If any provision of this Shipping Policy conflicts with applicable consumer protection law, the applicable law will control.

Contact Us

For shipping questions or assistance with an order, please contact us:

Trade name: Vicky Skin Lab
Email: support@vichybeauty.com
Address: 16675 Slate Dr #1423, Chino Hills, CA 91709, United States
Phone: +1 (909) 274-8174